Knowledge and Learning Coordinator

• Job #123099
• Job TitleKnowledge and Learning Coordinator
• Job FamilyOperational Services
• Job TypeProfessional & Technical
• GradeGG
• LocationWashington, DC
• Recruitment TypeInternational Hire
• Language RequirementEnglish [Essential]; Portuguese [Desired]; Spanish [Desired]
• Closing Date17-Jan-2013

Background / General description:
The Operations Services Department (LCSOS) of the Latin America and Caribbean Region provides services in four main areas: Development Effectiveness, Procurement, Financial Management, and Information Technology. The Department’s mission is to provide timely, high-quality, value-adding, and cost-effective support to regional staff and management on enhancing the development effectiveness of lending and non-lending operations and on meeting the Bank’s quality and fiduciary standards. LCSOS also provides tools to implement the Bank's agendas in confronting corruption, mitigating risks, and managing for results, learning and knowledge. LCSDE (Development Effectiveness) is a multi-disciplinary group that comprises the Quality Enhancement Team (QET) which includes the Regional Trust Fund Coordinator and Trust Fund team, the Safeguards Advisory Team, and the Knowledge and Learning Team. LCSDE’s mission is to help internal and external clients to increase the effectiveness of their development programs and activities through the provision of integrated services covering operational quality, trust funds, safeguards and learning and knowledge. The Regional Knowledge and Learning Coordinator reports to the Manager of the Development Effectiveness Unit. The LCR Strategy includes to be the “Knowledge Bank” providing a suite of knowledge, convening and financial services to our clients. The LCSDE team provides support to the region and RVP office in implementing this strategy. Specifically the Knowledge Coordinator provides support to facilitate knowledge sharing, to track and monitor the knowledge activities, to report on the overall quality and results. The Knowledge and Learning team also manages the Regional Learning Fund. Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
Duties and Accountabilities:
LCSDE is looking for an experienced, high-performing, energetic team member who possesses adaptability, flexibility, and a strong client orientation in providing support to the Region. The selected candidate would report to the Manager of LCSDE, and work closely with other members of the LCSDE team and colleagues in the Region. His/her main accountabilities would include the following: The position has two key accountabilities – to oversee the Regional Knowledge Strategy and the Regional Learning Strategy. The position will provide close interaction with the Knowledge and Learning Department (OPCKL) of OPCS. Regional Knowledge Management 1. Coordinates the regional KM program to ensure strong linkages with the LCR regional strategy and the country and sector programs. 2. Takes the lead and is responsible for preparing and implementing an LCR Regional Strategy for Knowledge Management and facilitates its implementation. 3. Improves the development and dissemination of the cutting edge knowledge, lessons learned, and best practices in the region. 4. Coordinates with Knowledge Management activities of the networks and Bank-wide thematic groups to ensure collaborations and to avoid unnecessary duplication, advises staff and communities of practice (or thematic groups) to generate and synthesize new knowledge. 5. Works with the Information Technology staff to improve access to knowledge both inside and outside the Region (including in our client countries) and with External Affairs staff to support the maintenance of Regional websites. 6. Produces quarterly knowledge management reports for the Regional Knowledge Management and Learning Committee. 7. Supports the Manager, Development Effectiveness in representing LCR in Bank-wide Knowledge Management functions. Regional Learning Strategy Implementation 8. Develops regional learning strategy that spells out the objectives, programs, accountabilities, and impact indicators for learning in the Region, in conjunction with the Regional Knowledge Management and Learning Committee (which is chaired by the Manager, Development Effectiveness) and Regional managers. 9. Acts as the overall champion for learning in the Region, particularly ensuring that managers provide an enabling environment for learning and knowledge sharing in their areas, and Unit learning plans and are consistent with regional corporate learning priorities and draw on innovative learning approaches and methodologies. 10. Manages the design and delivery of high priority region-wide learning programs, particularly action learning programs to address pressing business needs. 11. With regard to the Corporate Learning Agenda, supports the Manager, Development Effectiveness in representing LCR on the Bank wide Learning Board, and ensures that LCR views are effectively brought to the corporate learning agenda, and Bank-wide learning issues and experience are disseminated back to the Region; participates actively in learning and knowledge sharing activities of the Learning Board. Ensures that all learning activities designed and delivered by LCR are effectively coordinated with the Bank's Strategic Learning Centers. 12. Partnerships and Outreach -Builds partnerships with other key learning teams in the Bank, including WBI for integration of staff and client learning, networks for professional and technical training, OPCS for the operational core curriculum, HR for the managerial and leadership program, ACS for the ACS core curriculum, LEG for legal aspects of operations, with external learning groups (including the Global Development Learning Network and key Latin American Studies Programs in universities) to ensure state-of-the-art knowledge and learning practices are brought into the regional learning program. 13. Oversees regional communication on staff learning, including the LCR Learning Website. 14. Accountable for resource management reporting to the Regional Learning Committee (both business plans and quarterly monitoring). 15. Resource Management -Works with the CAO to determine the overall regional budget for staff learning and knowledge management each year and guidelines for allocations. 16. Supports the Manager, Development Effectiveness in managing the budget for region-wide learning and knowledge management programs. 17. Develops a comprehensive monitoring system for all regional learning and knowledge management activities, in conjunction with regional Units, including the systematic, quarterly monitoring of implementation of learning plans and use of resources.
Selection Criteria:
Candidates must meet the criteria for G level positions Senior professional with comprehensive and in-depth expertise either in a broad area of specialization or in a narrow specialized field. Recognized by staff as an advisory resource; develops and applies best practices. Routinely leads complex projects and integrates work of other (often multi-disciplinary) professional staff. May provide advice to functional management at tactical level of expertise in area of specialization. Contributes to strategy, analysis and policy formulation. Interacts with clients at policy level. External contacts often with senior counterparts in national governments and/or other organizations. Requires only general guidance, even on complex issues Minimum Requirements • Master's degree and a minimum of 8 years' relevant experience or equivalent combination of years and experience. • Substantial and diverse experience in all facets of the job. • Proven ability to conceptualize, design and implement major projects and to produce major/complex reports or studies. • Demonstrated professional leadership and ability to lead a team of professionals in the execution of major projects. • Ability to coach/mentor more junior staff. In addition the candidate should have the following 1. In-depth knowledge of the Bank's corporate strategy, business lines and operational procedures and practices. 2. Direct and solid operational experience and knowledge. 3. Understanding of and interest in the Bank's framework for Staff Learning and Knowledge Management. 4. Prior experience in the design and delivery of learning and knowledge management activities is not essential, but would provide a distinct advantage. 5. Demonstrated capacity for innovation and for applying new and better ways of doing knowledge and learning activities, and the capacity to lead change. 6. Proven record of effective budget management. 7. Outstanding team player, inclusive and capable of working across boundaries in a complex networked environment with minimal supervision. 8. Strong interpersonal, written and oral communication skills; ability to listen carefully and provide sound advice in a constructive manner and ability to convey ideas and positions clearly and tactfully to staff and managers at all levels. 9. Ability to seek guidance and support when needed from more senior staff. 10. Experience in LCR countries and Spanish language skills will be an advantage but are not required. CORE COMPETENCIES 1. Knowledge Strategy, Leadership and Implementation - Is able to independently identify and assess opportunities to incorporate KM into a broader range of business processes which bring advantage to organization and/or its clients. 2. Culture Change, Community Building and Collaboration - Has solid understanding of, and interest in, theory of organizational change, applies it in organizational environment and in KM activities 3. Knowledge Assessment, Content Management and Evaluation - Has ability to create and promote the right conditions for knowledge to be created and used 4. Knowledge Architecture, Technology and Tools - Demonstrates broad understanding of and keeps up to date with newest technologies and applications relevant to KM. 5. Client Orientation - Maintains client relationships in the face of conflicting demands or directions and provides evidence-based advice and solutions based on sound diagnosis and knowledge. 6. Drive for Results - Identifies the needed resources to accomplish results involving multiple stakeholders and finds solutions to obstacles affecting key deliverables. 7. Teamwork (Collaboration) and Inclusion - Shows leadership in ensuring the team stays organized and focused, and actively seeks and considers diverse ideas and approaches. 8. Knowledge, Learning and Communication - Leads in the sharing of best practice, trends, knowledge and lessons learned across units and with clients and partners, articulating ideas verbally and in writing in a clear and compelling way across audiences of varied levels. 9. Business Judgment and Analytical Decision Making - Gathers inputs, assesses risk, considers impact and articulates benefits of decisions for internal and external stakeholders over the long term. The World Bank Group is committed to achieving diversity in terms of race, gender, nationality, culture, and educational background. Individuals with disabilities are equally encouraged to apply

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